Idleing away my Sunday (between sessions of General Conference) I've been reading some pretty interesting blogs. Check this one out. It's about customer service, dealing with the public and how they aren't ALWAYS right.
Just like the lady that was upset with the city in February. Seems we "mishandled" the money she paid for the Viet Nam Memorial, IN HONOR OF HER SON. We receipted the money just as she requested on her form, to the Korean War, and when we couldn't find it in the Viet Nam Memorial, she demanded we refund her $150.00. That's right, showed us, our fault SHE's not honoring HER SON. She really taught US a lesson, yep she did. We do weird, unexplainable things, eh?